Bad Day At The Rocket Factory

I recently ordered a “Big Boy” Rocket Lamp from Cool Rockets. Just doing my part to support the lagging economy. Well, it arrived today. It’s every bit as cool as I had hoped. After unboxing it, however, I noticed that someone had written on the side of the box:

It’s difficult to see in the picture, but it also looks like someone has taken a pen or other small, sharp object, and stabbed the box many times.
I’m left to wonder what could have caused such anguish, that would cause this person to reach out to a random customer of his products with such a cry for help. I want to know.
I feel your pain, sad, anonymous rocket scientist. The last few months have been bad for many of us; I do truly feel your pain. But if it helps any, I want you to know that you make a bitchin’ lamp.